Shipping policy
Shipping & Returns Policy
Shipping Policy
We currently ship within the United Kingdom.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday). Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
Estimated delivery time is 5-7 business days from the date of dispatch.
Please note that delivery times are estimates and may vary due to carrier delays or peak seasons.
Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrectly provided addresses.
Returns & Refund Policy
We offer a 14-day return policy from the date of delivery.
To be eligible for a return:
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The item must be unused and in its original packaging.
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The item must be returned in resellable condition.
Return Address
All returns must be sent to:
7 Coronation Road
London
NW10 7PQ
United Kingdom
Please do not send items back without contacting us first.
Return Process
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Contact our support team at [your support email] within 14 days of receiving your order.
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We will provide return instructions.
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Once the item is received and inspected, we will notify you regarding the approval of your refund.
Refunds
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
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Original shipping fees (if applicable) are non-refundable.
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Customers are responsible for return shipping costs unless the item is faulty.
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photo evidence. We will arrange a replacement or refund accordingly.